Frequently Asked Questions

How can I contact Luxie Fitness?

You can email us at support@luxiefitness.com and our customer care team will be happy to assist you with anything you need.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship directly from our fulfillment partners and warehouses to ensure you receive the best possible pricing and fast processing.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.

Requests made after 12 hours may not be guaranteed, but your order can still be returned for a refund once received.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

All transactions are secured and encrypted.

When will my order be processed?

Orders are processed Monday through Friday.

Please allow 1–3 business days for processing. Orders are shipped after processing is complete. We do not ship on weekends or holidays.

During sales or high-volume periods, processing times may be slightly extended.

How long will it take to receive my order?

Due to high demand, shipping typically takes 7–15 business days depending on your location.

Please note that shipping times may vary during peak seasons.

What if I don’t receive my order?

If your order does not arrive within 30 days of shipment, you are eligible for a full refund. Please contact our support team and we’ll take care of you.

Will I be charged customs fees or taxes?

Prices on our website are listed in USD and do not include customs duties or import taxes.

Depending on your country, you may be responsible for additional customs charges once your package arrives. These fees are determined by your local customs office and are not controlled by Luxie.

For more information, please contact your local customs authority.

How do I return an item?

To initiate a return, please contact us at support@luxiefitness.com within 30 days of receiving your order.

Our team will provide return instructions.

What if my item is damaged, incorrect, or defective?

If you receive an item that is damaged, incorrect, or defective, please contact us immediately with:

- Your order number

- Clear photos of the product

- Photos of the packaging

We will resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to your original payment method.

If paid by credit/debit card, refunds are typically processed within 7–10 business days after the return is approved.

If you do not see the refund reflected, please contact your bank or card provider as processing times may vary.